FAQs
Q: What types of Berber rugs does Moja Living offer?
A: We offer a wide variety of handmade Berber rugs, including traditional and modern designs. Rugs are made by local Tribes. Only the best quality rugs are sourced by Moja Living. All rugs are 100% ecological as they are made from natural materials such as wool, cotton, and silk.
Q: Are your Berber rugs authentic?
A: Yes, all of our Berber rugs are handmade by skilled artisans in Morocco using traditional techniques that have been passed down for generations. We select and offer authentic, high-quality rugs that are truly one-of-a-kind.
Q: How do I know what size rug to order?
A: We provide detailed measurements and photos for each of our rugs to help you make an informed decision about which size is right for you. If you have any questions or concerns about sizing, feel free to contact us for assistance.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy. If you are not happy with your rug for any reason, you can return it within 5 days for a full refund or exchange.
Q: How do I care for my Berber rug?
A: Berber rugs are very durable and easy to care for. We recommend vacuuming your rug regularly to remove any loose dirt or debris. If your rug becomes stained or soiled, spot cleaning with a gentle detergent and water should be sufficient. Avoid using harsh chemicals or machine washing your rug, as this can damage the natural colours or fibers.
Q: How long does shipping take?
A: Shipping times vary depending on your location and of the rug you order. In general, most orders are processed and shipped within 1-2 business days, and delivery typically takes 3-7 business days. In case you order a custom made rug, Moja Living will inform you about manufacturing, processing and term of delivery. We provide tracking information for all orders so you can keep tabs on your shipment's progress
Q: What is a Berber rug?
A: A Berber rug is a type of rug handwoven by the Berber tribes of North Africa, primarily in Morocco. They are typically made from natural materials such as wool and cotton, and feature intricate geometric patterns. On top of that, Moja Living offers the unique possibility to order your custom made rug.
Q: What makes handmade Berber rugs unique?
A: Each handmade Berber rug is one-of-a-kind, as they are crafted by skilled artisans using traditional techniques. The natural materials and intricate designs give each rug a unique texture and character.
Q: How can I tell if a Berber rug is handmade?
A: Handmade Berber rugs typically feature irregularities in the design and weave. Also only natural materials are being used. You won't find any glue or synthetics in our carpets. All signs of their authentic craftsmanship. Machine-made rugs tend to have a more uniform appearance, often show synthetics and artificial
Q: What should I look for when buying a handmade Berber rug online?
A: When buying a handmade Berber rug online, it is important to look for detailed descriptions of the rug's origin, materials, and construction. You should also examine photos closely to ensure that you are getting a rug of high quality.
Q: How do I care for a handmade Berber rug?
A: Handmade Berber rugs should be vacuumed regularly and spot-cleaned as needed. They should be professionally cleaned every few years to keep them in good condition.